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Scale Lab IT
Scale Lab IT

Privacy policy

This policy explains what personal information Scale Lab IT collects through this website, why, and the choices you have. We serve businesses in Bangladesh, Saudi Arabia and elsewhere.

Last updated: November 12, 2026

01What we collect

Information you give us: when online booking is available, your name, company, email or WhatsApp number, the service you are interested in and your message.

Technical information: like most websites, our hosting provider records basic technical data such as your IP address, browser type and the pages requested, to deliver the site and keep it secure.

We do not knowingly collect sensitive personal data, and we do not ask for payment details on this website.

02Why we use it

To reply to your enquiry and arrange a consultation.

To prepare proposals you ask for and to manage a project if you become a client.

To keep the website secure and working properly.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

03Who we share it with

Only with service providers that help us run the website and reply to you, such as our hosting, email and database providers. They may only use the information to provide their service to us.

We may disclose information if the law requires it.

Some providers store data outside your country. Where this happens, we choose providers with recognised security and data protection practices.

04How long we keep it

Enquiries that do not lead to a project are deleted within 24 months. Client records are kept for as long as the relationship lasts and as required for legal and accounting purposes.

05Your rights

You can ask to see, correct or delete the personal information we hold about you, or withdraw consent you have given. We aim to handle requests in line with applicable data protection laws, including Saudi Arabia's Personal Data Protection Law and the laws of Bangladesh.

To make a request, contact us through the contact page.

06Security

We use encryption in transit (HTTPS), access controls and reputable providers to protect information. No method of transmission or storage is completely secure, but we work to protect your data and to act quickly if something goes wrong.

07Changes to this policy

We will update this page when our practices change and show the date of the latest version.